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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Hi, I ask for help with this issue: MacMini M2 with Mac OS Ventura with a Color LaserJet MFP M281fdw. When I scan to a network folder the scanned file gets there allright. But when I scan another document, the first file is being replaced with the newer one. Because they both have the same name„Scan”, which I set up in the web setup.

This is new since Ventura; under Mac Mojave additional files are automatically numbered Scan0001, Scan0002 etc.

How can I get the printer or the Mac to adding additional files?

Thank you for hints!

5 REPLIES 5
HP Recommended

Sry for pushing up ... is there no one with an idea?

Perhaps @ Elohi_NR from HP Support?

Thx!

HP Recommended

If you are scanning  to folder there should be an option in settings to add either a prefix or suffix to the filename. Select a suffix that uses date and time including seconds so that there is never any overlap.

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HP Recommended

Ah, thank you, this approach sounds very reasonable. I can only define a prefix, which should work as well.

Can you please tell me in what format I have to enter the date+time prefix?

Let's say the files should be named "Scan+Date+Time", what do I enter in the filenameprefix-field on the printer?

 

HP Recommended

PS: My printer/scanner operates in german language ...

HP Recommended

I have found the solution. I didnt mention in my original question, that I had shortly migrated the old iMac to the mentionned MacMini. After the migration process, the new MacMini still had the device name „iMac”, what I did not notice for long. After renaming the MacMini from iMac to MacMini + restart, scanning to the network folder worked allright, incl. renaming of multiple file.

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