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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-16-2021 08:10 AM

HP Recommended
Product: Office pro 8600
Operating System: macOS 11.0 Big Sur

With computers under Windows, I can scan and send the result on the PC through the menus on the printer/scanner.

With Mac computers, the printer ask to go to HP Smart under the "scan parameters>Scan to a computer". But there is no such menu as  "scan parameters", just "printer parameters" exists.

How shall I allo on Mac scan from the printer menu ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-16-2021 08:52 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference, front panel scanning should be available following the software installation.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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5 REPLIES 5

‎08-16-2021 08:52 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference, front panel scanning should be available following the software installation.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-16-2021 09:53 AM - edited ‎08-16-2021 09:54 AM

HP Recommended

Hi !

I did the procedure but , in the test part, I have a warning popping out : "Not enough rights to open HP Scanner 3" and then the test page says "Scanner informed of an error". The printing part is working alright.
I tried to get the information about "HP Scanner 3" but couldn't find the application.

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‎08-16-2021 12:01 PM

HP Recommended

Please follow below support document from Apple to resolve a such, by running the HP Scanner 3 app from the Library folder:

https://support.apple.com/en-us/HT212756

 

Once you are done scanning should work fine, if you experience issues scanning from the printer open Printers & Scanners and double-click the printer, click on Printer Settings and then select the Utility tab and press Open Utility, within the HP Utility window make sure that Scan to Computer is enabled for the printer.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-16-2021 06:13 PM

HP Recommended

I redo the whole procedure, including the click on "HP scanner 3" and my Mac appears on the printer/scanner menu.

Thanks so much.

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‎09-20-2021 11:12 AM

HP Recommended

Thanks. for the suggestion, but the download says I don't have permission to open HP Easy Start.

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