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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-28-2016 06:58 AM

HP Recommended
Product: HP Officejet 7610

I have recently updated to macOS Sierra 10.12 and the Scan to Computer HP software cannot be located any more when I open HP Utility.

I cannot find a later HP software recommmended for my device on line other than for El Capitain Operating system.

If I try to scan via Systems Preferences for Printers and Scanners I can open the scanner, but I can't create a pdf combining into a single document - it cancels the procedure after about 2 pages!

 

The HP scan Destinations  'PDF to Adobe Reader' is in red  font "Unable to locate the target application that might have deleted or uninstalled. File format ='PDF'

 

How do I get it back?!

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2016 06:55 AM

HP Recommended

Hi @JOGL, 

 

Thank you for joining the HP Forums! 

 

I understand that scan to computer cannot be enabled as well as, scan and combine into single pdf document. With your HP Officejet 7610 printer. I am happy to look into this for you! 

 

At this time for this model. there are no software and drivers available for Mac OS X 10.12 as of yet, since the Operating System was just released it might take a while. For the time being you can try using HP Easy Scan to see if that can meet your scanning preferences. Otherwise, all we can do is wait for the software and drivers to be released.

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Thank you for posting, and have a good day! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

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4 REPLIES 4

‎09-29-2016 06:55 AM

HP Recommended

Hi @JOGL, 

 

Thank you for joining the HP Forums! 

 

I understand that scan to computer cannot be enabled as well as, scan and combine into single pdf document. With your HP Officejet 7610 printer. I am happy to look into this for you! 

 

At this time for this model. there are no software and drivers available for Mac OS X 10.12 as of yet, since the Operating System was just released it might take a while. For the time being you can try using HP Easy Scan to see if that can meet your scanning preferences. Otherwise, all we can do is wait for the software and drivers to be released.

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Thank you for posting, and have a good day! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-01-2016 07:56 AM

HP Recommended

Hi ,

 

Yes, the Mac Siera drivers are unavailable, for your officejet printer, and that is the reason for scanning issues .. you may have to go for a new printer or can also check with HP support @ 1-800-473-6864 who would help you to advice you on new printer.

 

Your reply/ decison will help me further 

 

Thank you for choosing HP .

 

Regards,

 

Ashok

Ashok ... HP..always working
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‎10-01-2016 04:45 PM

HP Recommended

I am not planning on replacing my printer - everything else works fine. I'll just have to scan separate pages using HP Easy scan until HP provides the update.

Thanks

Was this reply helpful? Yes No

‎10-03-2016 10:35 PM

HP Recommended

Alright ..  thank you once again, sir, for choosing HP .. 

 

Regards,

 

Ashok

Ashok ... HP..always working
Was this reply helpful? Yes No
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