Scan to computer from the front panel of HP Color Laserjet Pro MFP476

[tweelingvrouw]

The front panel of my HP Color Laserjet Pro MFP476dw has the option 'scan to computer'. 

But this doesn't work. I get the message 'connect computer and printer first'.

I read in another topic (https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Can-t-Scan-to-Computer/m-p/6320708#M175951 )

that

"

Scanning from the front panel to the computer is not supported on HP Laserjet printers, scanning from the front panel supports scanning to a USB drive, to email (network connecion only) or to a network folder (network connection only) as shown by the following document:

https://support.hp.com/us-en/document/c04531711  "

Some questions:

1) Is this still the case? So, is scanning from the front panel to the computer still not supported on (color) laserjet MFP's?

2) If so, why does the front panel show the user an option, that is unavailable?

3) The link to the document is not working.

[ShlomiL]

Hi,

Indeed this is the case, scannig to a comptuer is not supported by the latest software.

I would assume that installing the latest firmware for your printer will remove that option from the screen.

If the printer is connected with a USB you will need to scan from the HP Scan software on your PC.

For a network connection you may set up Scan to Folder as shown below:

https://support.hp.com/us-en/product/hp-color-laserjet-pro-mfp-m476-series/5245583/model/5245593/doc...

Or Scan to Email as described below:

https://support.hp.com/us-en/product/hp-color-laserjet-pro-mfp-m476-series/5245583/model/5245593/doc...

Shlomi

[tweelingvrouw]

"

I would assume that installing the latest firmware for your printer will remove that option from the screen.

"

No, so far this is not the case. I just installed the latest firmware, and I regularly scan for updates.