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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Scan to email Processing error

HP Recommended
Officejet 6600 all in one
Microsoft Windows 10 (64-bit)

I am having difficulty scanning to email on my HP Officejet 6600 all in one printer. It had been working fine for 5 years. Now I get a processing error when I try to scan  - The message is ..Try again or install a firmware update.  I troubleshot with HP and their HP Print Scan Doctor for Windows but did not find a solution. HP said I didn't need a firmware update. The Scan Doctor software said it could NOT communicate with my printer? My printer has a wireless connection that is working and I have been printing documents all morning.  I also unplugged and rebooted my router and my printer and (shut down and restarted) the printer again and got the same processing error message.  Any ideas how to fix?

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HP Recommended

Hi @AngelaG2,


I'd like to help!

Let's try a power reset on the printer


Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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