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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-11-2020 12:25 PM

HP Recommended
Product: Officejet 6600 all in one
Operating System: Microsoft Windows 10 (64-bit)

I am having difficulty scanning to email on my HP Officejet 6600 all in one printer. It had been working fine for 5 years. Now I get a processing error when I try to scan  - The message is ..Try again or install a firmware update.  I troubleshot with HP and their HP Print Scan Doctor for Windows but did not find a solution. HP said I didn't need a firmware update. The Scan Doctor software said it could NOT communicate with my printer? My printer has a wireless connection that is working and I have been printing documents all morning.  I also unplugged and rebooted my router and my printer and (shut down and restarted) the printer again and got the same processing error message.  Any ideas how to fix?

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1 person had the same question
1 REPLY 1

‎11-22-2020 07:27 AM

HP Recommended

Hi @AngelaG2,

 

I'd like to help!

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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