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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

@TriSeanK

 

Do not paste the password. Type the password in the password field and check.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Thanks. Tried that last time and again this time. I deleted and typed in the email and same for the password. I always get this pop upScreen Shot 2021-03-29 at 6.32.11 PM.png

HP Recommended

Here is a full screen shot maybe something else is wrong?

I appreciate your helpScreen Shot 2021-03-29 at 6.34.58 PM.png

HP Recommended

@TriSeanK

 

I recommend you contact support and they will assist you in this regard.

 

Thanks!

The_Fossette
I am an HP Employee

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