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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-18-2020 09:45 AM

HP Recommended
Product: HP Officejet Pro 8025
Operating System: Microsoft Windows 10 (64-bit)

Hello, I am trying to scan to email from the printer screen. I am able to scan to a laptop that is on the wireless network, but not to an email address.  I was able to do this yesterday.  The error on the printer screen is "The scan failed.  Try again or touch Exit to quit."  The printer is wired with an ethernet cord.  There were some similar questions on the forum, but I could not find a solution for my issue.  Thanks in advance.

3 people had the same question
3 REPLIES 3

‎08-21-2020 04:02 AM

HP Recommended

@mps22, Welcome to the HP Support Community!

 

There was an issue with the server due to which scan to email feature was affected. It seems like that has been taken care of. Try scanning again to an email and check if it works.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎08-21-2020 09:45 AM

HP Recommended

I am having the same trouble.  It used to work and all of the sudden it doesnt.  The scan fails. I have tried all of the comments and suggestions. rebooted the printer and reset the printer and still doesnt work

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‎08-22-2020 12:26 AM

HP Recommended

@SOLOJDW

 

Did you make any changes to the scan settings?

What model printer are you using?

Are you able to scan to the computer directly?

 

Keep me posted.

KUMAR0307
I am an HP Employee

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