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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-10-2023 09:02 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479dw
Operating System: Microsoft Windows 10 (64-bit)

Hi!

 

When I use Scan to email from my HP Color Laser Jet Pro MFP M479dw the email is formatted as Plain text instead of HTML. 

However, if I use "Scan to email" from my other printer HP Color LaserJet MFP M477fdw the email is formatted correctly as HTML.

Anyone who knows how to fix so I can get the email formatted as HTML on my M479dw?

 

Btw, the printer has the latest firmware installed.

 

Thanks in advance.

 

Regards,

Peter

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