• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Pro MFP M479dw
Microsoft Windows 10 (64-bit)

Hi!

 

When I use Scan to email from my HP Color Laser Jet Pro MFP M479dw the email is formatted as Plain text instead of HTML. 

However, if I use "Scan to email" from my other printer HP Color LaserJet MFP M477fdw the email is formatted correctly as HTML.

Anyone who knows how to fix so I can get the email formatted as HTML on my M479dw?

 

Btw, the printer has the latest firmware installed.

 

Thanks in advance.

 

Regards,

Peter

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.