Scan to email setup HP Office jet Pro 8710

[cas2465]

trying to resetup my scan to email after changing to NBN last year (never got round to doing this till now!)  Everytime I go to add my email address it gives me an error saying that my username/password is incorrect although I know they are not.  Anyone else experienced this?  Done a factory reset but still can't get past this 😞 

[Jay_G24]

Hi @cas2465

Welcome to the HP Support Community. I'd be happy to assist you 

Follow the steps below -

1. om the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

   NOTE: 

   Type the exact network name, including any uppercase and lowercase letters.

7. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Then set up scan to email again-

To set a manual IP and try the steps below ( with control panel)

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

note: If a 'Safari can’t verify the identity of the website' message displays, click Continue.
 

1. Click the Scan tab, and then click Scan to E-mail Setup.

2. Click Outgoing E-mail Profile.

3. Click New, and then enter your email address.

4. Enter an email profile display name. This is the name that will display on the printer control panel for the email profile.

5. Enter or confirm the correct SMTP server and SMTP port information.

6. If you typically need to enter a user name and password to log into your email account, enter that information into the email authentication fields, and then click Next.

7. Enter a security pin to restrict access to this email profile from the printer control panel, if desired.

8. Set the size for email files and specify Auto CC, if desired.

9. Click Save and test or Save to complete the email profile configuration.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

[cas2465]

Thanks for your detailed reply.  Unfortunately I had done all that before posting.  It seems to just not be able to verify my email address although I know the details I'm entering are correct.

[Jay_G24]

We could do reset the printer to defaults and set up the printer again.

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on it.