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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-07-2022 04:10 AM - last edited on ‎06-07-2022 05:30 AM by Retired

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 11

I've been using the scan to email function since I brought the printer in late 2021.

 

Had to do a full reset of the printer and set up again, Scan to email keeps coming up with the "Username or password is incorrect. Ensure both user account and password are valid"

 

I'm connecting to Gmail account.

 

SMTP - smtp.gmail.com

SMTP - tried port 25, 587, 465

 

Always use SSL/TLS = Ticked

 

SMtp required verification - Ticked.

usersname: my full gmail address

Password: my correct and verified password

 

Test after test fails.

1 REPLY 1

‎06-07-2022 07:59 AM

HP Recommended

@ApexCL 

 

Welcome to the HP User Community.

 

Google shut the door the "Less Secure Apps" on 30-May-2022.

 

This video will quickly show you how to set up scan to email with an HP printer with **bleep** AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on **bleep** and Google

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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