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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-06-2016 05:22 PM

HP Recommended
Product: officejet pro
Operating System: iOS

I am unable to scan to email  it keeps coming up with embedded hardware not connected but all wireless is working ok

tearing hair out help

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2016 10:25 AM

HP Recommended

Hi @Nadajak, 

 

Welcome to the HP Forums! 

 

I read your post on how you cannot scan to email with your HP printer. I am happy to help! 

 

Some questions for you:

  • What type of HP printer do you have? example: HP Officejet 8600.

  • How is the printer connected, Wireless, Ethernet, or USB?

  • What version of iOS are you using? http://www.whatsmyos.com

 

In the meantime, please try a hard reset, by following the steps in this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector.

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope to hear from you soon! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎09-07-2016 10:25 AM

HP Recommended

Hi @Nadajak, 

 

Welcome to the HP Forums! 

 

I read your post on how you cannot scan to email with your HP printer. I am happy to help! 

 

Some questions for you:

  • What type of HP printer do you have? example: HP Officejet 8600.

  • How is the printer connected, Wireless, Ethernet, or USB?

  • What version of iOS are you using? http://www.whatsmyos.com

 

In the meantime, please try a hard reset, by following the steps in this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector.

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope to hear from you soon! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎09-09-2016 04:48 PM

HP Recommended

Athanks very much it's all working now😀

Was this reply helpful? Yes No

‎12-11-2016 09:52 PM

HP Recommended
I am new to Office Jet Pro 6978 printer. I want to establish scan to email.  I get to the point where it wants to send me a pin, but it has the wrong email address.  I am unable to change the email address.  It allows me to change it, but when I ask for a new pin, it reverts to the incorrect version of my email.  How can I get the program to recognize the correct email?

 

Was this reply helpful? Yes No

‎03-01-2017 12:56 PM

HP Recommended

Office Jet Pro8625

windows 10

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