cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
jacaseyusa1
New member
5 1 0 0
Message 1 of 4
245
Flag Post

Solved!

Scan to email

HP Recommended
Microsoft Windows 11

My HP Officejet Pro 8710 used to scan to email but now it won't. I bought a new Dell running Windows 11. The printer is totally set up and the allow less secure access is enabled. I get the messsage that my login and password are incorrect. They are the same as when I had my previous computer and the scan to email worked. I've tried removing the printer and reinstalling it and upgrading the software. No help.

Anyone????????

Thanks

John

[Personal Information Removed]

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
37,079 22,062 3,443 12,412
Message 2 of 4
Flag Post
HP Recommended

@jacaseyusa1 

 

Welcome to the HP User Community.

 

If you are using a **bleep** address,

(then)

Google has slammed the door shut on Less Secure Apps.

You need to comply with what Google wants or try using a Not-**bleep** address.

 

What else?

It is possible other email providers will (or already have) follow suit, that is, tighten the security

Results -- Settings that used to work might no longer do so unless you acquiesce to the provider's requirements.

Check with your email provider for that provider's security requirements.

 

Scan to Email – Two-Step Verification and Application Password

 

Notice from Google

Less secure apps & your Google Account

 

This video will quickly show you how to set up scan to email with an HP printer with **bleep** AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on **bleep** and Google

 

Steps

Log into your Google Account

Open your Google Security Webpage

 

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

 

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

  • At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
  • Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
  • Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

 

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

 

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8710 All-in-One Printer series 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Dragon-Fur
Level 16
Level 16
37,079 22,062 3,443 12,412
Message 2 of 4
Flag Post
HP Recommended

@jacaseyusa1 

 

Welcome to the HP User Community.

 

If you are using a **bleep** address,

(then)

Google has slammed the door shut on Less Secure Apps.

You need to comply with what Google wants or try using a Not-**bleep** address.

 

What else?

It is possible other email providers will (or already have) follow suit, that is, tighten the security

Results -- Settings that used to work might no longer do so unless you acquiesce to the provider's requirements.

Check with your email provider for that provider's security requirements.

 

Scan to Email – Two-Step Verification and Application Password

 

Notice from Google

Less secure apps & your Google Account

 

This video will quickly show you how to set up scan to email with an HP printer with **bleep** AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on **bleep** and Google

 

Steps

Log into your Google Account

Open your Google Security Webpage

 

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

 

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

  • At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
  • Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
  • Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

 

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

 

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8710 All-in-One Printer series 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

Was this reply helpful? Yes No
jacaseyusa1
Author
New member
5 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Worked great. Problem Solved!!!!

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
37,079 22,062 3,443 12,412
Message 4 of 4
Flag Post
HP Recommended

@jacaseyusa1 

 

Excellent!

You are welcome - Happy Scanning.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation