Scan utility not displaying scanned document and unable to edit or save

[src2008]

When I scan a document the scanning HP program does not display the scan and the save button is greyed out.  This happened when I was in the middle of a batch of scanning.  I have reinstalled the software and driver but no luck.  The HP Print and Scan doctor does not find anything wrong. I can scan using the Microsoft scan utility but it is laborious.  Can anyone help please?

[The_Fossette]

@src2008,

Welcome to the HP Support Community!

I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[src2008]

I'm afraid this didn't work.  The scan utility worked for about 6 scans and then stopped displaying the image and allowing me to save.

[The_Fossette]

@src2008,

From which application/software you are scanning?

Are you able to make a copy?

Follow the below steps and check if it helps.

Change the scan settings from a Windows computer with the HP Printer Assistant or HP Solution Center software.

HP Printer Assistant

Change the scan settings with HP Printer Assistant.

1. Load the item on the scanner glass, in the document feeder slot, or in the automatic document feeder (ADF), depending on your printer type and features.

   NOTE: 

   Do not load photos in the ADF to prevent damage to the photos and the printer.

2. Search Windows for your printer model, then click the printer name in the list of results.

   HP Printer Assistant opens.

3. Click Scan, then click Scan a Document or Photo.

   HP Scan opens.

4. Click one of the shortcuts that matches the file type and resulting action you want.

5. Change any of the shortcut default settings in the right side of the window, if necessary.

   NOTE: 

   Available settings change depending on if you are scanning a document or photo. For example, the PDF File type is only available for document scans.

6. Select Show scan preview or Show Viewer After Scan to preview and make additional edits to the scan before saving it.

7. Click Advanced Settings or More to change settings such as quality, color, and default scan destination folder.

8. Click Scan.

   The printer scans the item, then a preview of the scan displays in HP Scan.

9. If necessary, double-click the thumbnail image of the scanned item, then change any additional settings.

10. Click Save.

    The Save as windows opens.

11. Select the folder you want to save the scan to, change the File name if necessary, confirm the file type in the Save as typemenu, then click Save.

If the issue persists, continue to the next step.

HP Solution Center

Change the scan settings with HP Solution Center.

1. Load the item on the scanner glass, in the document feeder slot, or in the automatic document feeder (ADF), depending on your printer type and features.

   NOTE: 

   Do not load photos in the ADF to prevent damage to the photos and the printer.

2. Search Windows for 'solution center', then click HP Solution Center in the list of results.

   HP Solution Center opens.

3. In HP Solution Center, click Scan Document or Scan Picture to view available scan shortcuts and settings.

4. Click one of the shortcuts that matches the file type and resulting action you want.

5. Change any of the shortcut default settings in the right side of the window, if necessary.

   NOTE: 

   Available settings change depending on if you are scanning a document or photo. For example, the PDF File type is only available for document scans.

6. Click Advanced Picture Settings or Advanced Document Settings to change any available settings such as quality and resolution.

7. Click Save to file Save Options to change the folder where scans are saved, set scan file names, and select what happens after you save the scan.

8. Click Scan.

   The printer scans the item and a scan preview window opens on the computer.

9. Click the scanned item to make any additional changes, then click Finish to save the scanned file.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!