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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Ric_ob
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I can scan a document but when it is done all I get is a page full of black and dark grey lines (see attached). It's worked great for a long time, but this just started within the last few months. I've deleted the printer and reinstalled it in Printers & Scanners in System Preferences (numerous times), but it keeps happening. How can I fix this? Thanks in advance for your help!
HP Recommended
Likely a hardware issue. You could try resetting the printer and updating the firmware.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
Hi ~ I reset the printer and the firmware was up to date. Tried scanning again, both from HP Easy Scan app and also hitting scan on the printer menu, and saving as a jpg and this is what the printer showed (see attached). The only thing I haven't tried is uninstalling the HP Envy 4520 from my iMac and reinstalling. Any suggestions??? Thanks in advance for any help!
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