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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-20-2024 03:26 AM

HP Recommended
Product: HP Smart Tank 530 Wireless All-in-One

When i start for scanning the printer shown as ASLEEP mode

Category:
1 REPLY 1

‎06-21-2024 09:44 AM

HP Recommended

Hi @Rohit162,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your printer is showing as "ASLEEP" mode when you try to start scanning, it indicates that the printer is in a low-power state or standby mode. Here’s how you can troubleshoot and resolve this issue:

Steps to Wake Up the Printer and Enable Scanning:

Wake Up the Printer:

  • Check the printer's control panel for a power button or a touchscreen display. Press the power button to wake up the printer from sleep mode.
  • Some printers may have a specific button labeled "Scan" or "Start" for initiating scanning directly from the printer's control panel.

Check for Connection:

  • Ensure that your printer is properly connected to the power source and turned on. If using a wireless connection, make sure the printer is connected to the same Wi-Fi network as your computer.

Initiate Scanning from Computer:

  • Open the scanning software or application on your computer (e.g., HP Easy Scan, HP Smart).
  • Select the scanning option and follow the on-screen instructions to scan your document.

Check Printer Settings:

  • On the printer's control panel, navigate to the settings or setup menu.
  • Look for options related to power management or sleep mode settings.
  • Adjust the sleep mode settings if necessary to prevent the printer from going into sleep mode too quickly.

Update Printer Firmware:

  • Ensure that your printer has the latest firmware installed. Visit the  website (HP, ) and download any available firmware updates for your specific printer model.

Restart the Printer:

  • If the issue persists, try restarting the printer by turning it off, unplugging it from the power source, waiting for a few minutes, and then plugging it back in and turning it on again

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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