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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-20-2019 08:59 AM

HP Recommended
Product: ScanJet G4050, G3010
Operating System: Microsoft Windows 10 (64-bit)

I am having problems getting these two scanners (HP ScanJet G4050 and G3010) to work under Windows 10 Pro version 1809 64bit.  HP no longers offers driver support for the ScanJet under Windows 10, so this version of Windows won't even recognize them.  The buttons and HP software won't work at all.  All I need is to have them work using the Microsoft Scan App or Microsoft Digital Image 10.  Can anyone help, or are these units junk?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2019 11:06 PM

HP Recommended

Hi,

The HP Scanjet G3010 is not supported on Windows 10 and no driver is available as listed below:

https://support.hp.com/us-en/document/c04635838

 

The HP Scanjet G4050 is supported and you may install below drivers to use the scanner on Windows 10:

http://ftp.hp.com/pub/softlib/software13/COL53034/dp-127944-4/setup_full_G4050_140_222.exe

 

For the Scanjet G3010 scanner you may try using Vuescan as a workaround and see if that works, this is a 3rd party app, supporting your scanner:

https://www.hamrick.com/vuescan/hp_scanjet_g3010.html#technical-information

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-21-2019 11:06 PM

HP Recommended

Hi,

The HP Scanjet G3010 is not supported on Windows 10 and no driver is available as listed below:

https://support.hp.com/us-en/document/c04635838

 

The HP Scanjet G4050 is supported and you may install below drivers to use the scanner on Windows 10:

http://ftp.hp.com/pub/softlib/software13/COL53034/dp-127944-4/setup_full_G4050_140_222.exe

 

For the Scanjet G3010 scanner you may try using Vuescan as a workaround and see if that works, this is a 3rd party app, supporting your scanner:

https://www.hamrick.com/vuescan/hp_scanjet_g3010.html#technical-information

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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