Scanned Documents = 0 bytes (OfficeJet Pro 8500 A909g)

[BSPCyrus]

Thank you, ClockerXP! I can confirm your that solution works (posted 05-12-2014 02:18 PM).

I had this issue for a long time. The scan-to-folder function on my 8500 worked fine on my Win7 computers, but not on my win-8.1 computers. It only created 0-byte files on my win8.1 computers.

Today I updated my the firmware on my OfficeJet Pro 8500 A909g, using a download from the link you posted.

Now the scan-to-folder function works great with my Win7 computers and with my win8.1 computers. Thanks!

[StuartR]

Thank you. I just upgraded my PC from Windows 7 to Windows 10 and this solution fixed my scanning problem.

[Duane_D]

Hi!

I have closed this thread to help keep the comments timely. If you have more to add, please start a new thread. Click here if you want to learn more about how to start a new conversation/thread.

Please post in a new thread for better exposure. It may also be helpful if you posted a few more details about your computer/printer and your issues.

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