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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-19-2018 05:27 PM

HP Recommended
Product: HP Color Laser jet PRo MFP m227dw
Operating System: Microsoft Windows 10 (32-bit)

After scanning documents to my USB on the printer, I can see them, print them etc. But once I remove the USB and plug it into my computer I can no longer see the files. Where did they go? I really do not want to rescan everything. Thanks for your help!

4 people had the same question
1 REPLY 1

‎02-20-2018 05:43 PM

HP Recommended

 

@Marlene6

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the files scanned to USB aren't detected on your windows 10 PC,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Which format is your USB drive using? NTFS or FAT32?

 

While you respond to that, here's what you need to know:

 

If you've checked with alternate USB drivers and none of them are being recognized: Click here for steps.

However, if other devices are being detected but your USB drive isn't working, you may want to keep a copy of your drive and then format it into the other format to check if it works.

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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