Scanner Error

[Peganuts]

I have done everything that Scan Doctor has directed, yet when the printer comes on, I immediately get a scanner error message on the device's screen. Help?

[A_Gayathri]

Hi @Peganuts ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet Ink Advantage 4675 is encountering a hardware scanner issue, especially since the HP Print and Scan Doctor hasn't resolved it.

Here are some steps you can try to fix the error:

 

1. Power Cycle the Printer

• Turn off the printer.
• Unplug it from the power source for at least 60 seconds.
• Plug it back in and turn it on. Check if the scanner error persists.

2. Reset the Printer

• While the printer is on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the outlet and reconnect the cord to the printer.
• Turn the printer on and see if the error is resolved.

3. Update the Printer Firmware Update the firmware on an HP printer

• Outdated firmware could cause scanner-related errors.
• Visit HP’s driver and software page for your printer model, download any available firmware updates, and install them.

4. Check for Physical Issues

• Open the scanner lid and inspect the scanner glass for any debris or obstructions that might be triggering the error.
• Clean the glass gently with a lint-free cloth and some glass cleaner.
• Check for any mechanical obstruction or damage to the scanner mechanism (like the scanner light not moving correctly).

5. Factory Reset the Printer

• Sometimes resetting the printer to factory settings can fix internal errors.
• Navigate to the printer's settings menu, find the "Restore Defaults" option, and follow the prompts to reset it.
• After resetting, try scanning again.

6. Service the Printer

• If none of these steps resolve the issue, it may be a hardware malfunction in the scanner itself, such as a failed scanner bulb or sensor.

Refer to this document: HP DeskJet Ink Advantage 4675 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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