Scanner Not Working HP Deskjet Plus 4155 All In One Printer

[jclark88]

No matter how many times I uninstall and reinstall and try to use HP Smart and the solutions program, my scanner is not recognized by my computer. When I try to use the troubleshooter on it (the HP one) it says that the computer has an error and needs to be restarted but after restarting it says a restart doesn't fix the problem. The scanner worked before upgrading to Windows 11.

[sandytechy20]

@jclark88

Welcome to the HP support community.

I understand that scanner is not working, I am glad to assist you.

Where did you download the driver from?

Did you uninstall the old driver before installing the new driver?

If not, follow these steps:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[andrewalxndr]

the HP smart program made me log in this morning. I may have disabled my scanning abilities. Can you help me please? I am trying to scanin some very important documents. please reply. Andrew 

[andrewalxndr]

To my knowledge I did not uninstall any drivers or anything. Need help. Andrew

[andrewalxndr]

Are you still there? Andrew

[andrewalxndr]

Can you remote in to my computer?

[sandytechy20]

@andrewalxndr

This might require one on one interaction to take remote access to the computer and fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.