Scanner Problem

[M1cawber55]

I cannot scan, fax or copy on my HP Officejet 7610 Wide Format Printer. Scanner seems stuck! I have tried everything on the HP website and even powered down and restarted both the printer and router to no avail.

[Jay_G24 · Accepted solution]

Hi @M1cawber55,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Try and make a copy and check if the scanner bar moves and lights up?

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[M1cawber55]

Solution suggested worked perfectly. Important to power off at both ends not the just the printer.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[M1cawber55]

Thanks. Ditto