Scanner canceling the scan; no scan preview

[m28a_pro]

for me the same, I was able to scan using paint or the control panel. The problem is that, in this way, I cannot scan a multipage document and I cannot save in PDF, one of the reason I bought this all-in-one!

[ScreenName12349]

For those still following this thread: today 05/10/2023 I decided to try the scan app again, and it appears to be working (for now). As others mentioned, I also liked this app for the convenience of scanning multiple pages to PDF, and other facilities.

It's a shame that I had uninstalled and reinstalled this program several times because now I've lost the personal scan settings I had set up.

HP and all others, please note: if it ain't broke...

Edit 05/12

Stopped working again for some reason. Same issues as before

Edit 05/19

It seems to be hit and miss. Sometimes it works, sometimes it doesn't...

Someone suggested updating the firmware which resolved the issue for them. This hasn't changed anything for me.

[PPHT]

As of May 16, 2023, I am facing the same problem. I use HP LasetJet Pro MFP M28a. Other functions work fine, but scanning is not working. I have tried uninstall-reinstall the latest drivers, but the problem still exists.

As others stated, I am also the one who needs the benefit of scanning multiple pages to PDF and other facilities. Please help me figure it out asap.

[klkunz]

Same issue with M29W! Tried EVERYTHING suggested but no change. I need to scan to PDF and multiple pages.

Someone from HP really need to read these posts and get some resolution for us, their customers!

[Prot1]

The permission issue is suspected in the OS.

Try running the HP scan app with administrator privileges before running it.

[Vukec]

Hello, I found the problem, when I start scanning in colour mode, the problem is the same as you have, but when I set to the black/white mode the scanner is working perfectly. So the problem is colour mode scanning. I hope it will be fixed in the future.

[Gaudenzio]

Ho lo stesso problema con la mia MFP M28W, ho provato la tua soluzione e anche a me ha funzionato perfettamente. Grazie mille e speriamo che HP sistemi il problema al più presto. Ciao