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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-20-2021 07:48 AM

HP Recommended
Product: HP Officejet 8022
Operating System: Microsoft Windows 10 (64-bit)

When powering on the printer/scanner, it normally does one run of the scanner back and forth as part of initialization. Several days ago the scanner goes at what appears like 30mph back and forth literally "banging" into the end of the right side then the left side.  This just keeps happening.  Have to power off to stop it.  Have tried unplugging printer, no change.  Printer is now unusable.

2 people had the same question
3 REPLIES 3

‎10-23-2021 01:51 PM

HP Recommended

@dennishiscock

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that your HP printer is not working correctly. 

Let's try these steps to resolve the issue: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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‎10-28-2021 07:44 AM

HP Recommended

Fortunately, I had purchased this printer at Costco - even though it was 17 months old, I had no problem returning it for a full refund.  Thanks Costco!  Always buy electronics at Costco - no problem to return if it fails in reasonable time.  They even refunded the high yield cartridges that were inside since the cartridge "car" was stuck on the far right side.

This problem should definitely not have occurred on a printer only 17 months old and barely used.

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‎10-28-2021 03:47 PM

HP Recommended

@dennishiscock

Thank you for posting back. 

 

Apologize for the inconvenience caused, I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.
 

ECHO_LAKE
I am an HP Employee

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