Scanner is creating gray or dark documents.

[sandytechy20]

@Joe325

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[SFWriter13]

I find a link to this utility in an older post and it appears to address the problem, but you have to use the utility, not the front controls.

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

[PamelaNeedsHelp]

Unfortunately, I do not understand as I'm not tech savvy.  Can you please explain it in beginners verbiage as I am not able to launch the link.  Thanks

[SFWriter13]

I should have mentioned the solution I posted only works for Windows. If there an a MacOS solution, I have not looked for one.

To use the solution I proposed:

1. Download this file from the HP FTP server: ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi.
2. Install the application on your PC.
3. Start the application (it will show up as "HP Scan Extended").
4. Place any documents, etc. on your printer that you want scanned.
5. Use HP Scan Extended instead of the control panel on your printer to scan and save the document.

I hope this helps.

[PDSY]

There are a lot of us having this scanning with gray/dark background issues. Please post the resolution for every one to see. Mine worked fine for the first few scans and then all of a sudden it changed to dark with no errors or issues with any other parts of the printer/scanner.

[Data-guy]

I have been using a workaround for this problem. I keep a USB flash drive inserted in the USB port in the printer and I scan my documents to the USB drive. Then I take the USB drive and insert it  in my PC. The scans on the USB drive are clear. No dark background. Works for me...

[PDSY]

Thank you for your help.  It did work scanning to the USB.  I appreciate it. Still seems like there should be a fix for scanning to email.  Why have the feature if it doesn't work correctly?

Thanks again!

[Crvz]

I’m having the same issue. 

[76rken]

Same problem for me an all of my employees with a HP7855. The issues appears to occur with all 7855 ; have you (or another rep) tried to scan to email yourself on that device as a test before responding with generic cleaning instructions ? 

[76rken]

Scan to email creates a grey backgorund.

My company has multiple users with the brand new HP7855 having the  same issue. We are using Mac OS.  I have attemped to contact an HP tech on numerous occasions and have had zero success. Terrible support thus far. We're thinking of returning all of our HP printers and moving to another brand if this is not resolved asap. Please advise of next steps.