Scanner is nowhere to be found with my new printer

[Nicky56]

Just downloaded my new printer, but there seems to be no scanning system

[Raj_05]

Hi @Nicky56,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The HP DeskJet 2755e All-In-One Printer indeed features scanning functionality. If you're unable to find the scanning system or software after downloading, here are some steps you can take.

• Install HP Smart App: Ensure you have downloaded and installed the HP Smart app on your computer or mobile device. This app typically provides easy access to scanning features along with other printer functionalities.
• Check Documentation: Consult the user manual or documentation that came with the printer. It often contains instructions on how to set up and use the scanning feature.
• Navigate Printer Menu: On the printer's control panel, there might be a dedicated button or menu option for scanning. Navigate through the menu system to locate the scanning feature.

Once you've located the scanning feature, you should be able to initiate scans directly from your computer or mobile device, depending on how you have set up your printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Nicky56]

Thank you, Alden4,

I actually called the company, and they walked me through the procedure, and it is working well now.

I found them most friendly and helpful.

[Raj_05]

Hi @Nicky56,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support