Scanner lid makes loud snapping noise when I lift it up

[WendyB1]

The scanner lid seems to be loose or not attached correctly. When I raise the lid to make a copy, it makes a loud snapping noise. It does the same when I lower the lid. There's some give in the lid attachment and if I pull it forward before opening/closing, it's better.  But I'm afraid it may break?  Seems like poor construction. There is no way to adjust the lid - it's all plastic parts.  Can I get a replacement printer?

[Max3Aj]

@WendyB1, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're experiencing a loud snapping noise and looseness when opening or closing the scanner lid on your HP Smart Tank 7602 All-in-One. I can see how concerning that would be, and I’m here to help.

Here's what you can try:

Check the Lid Hinges for Misalignment or Obstruction

• Gently open the scanner lid and inspect the hinges on both sides.
• Look for any plastic tabs, clips, or debris that may be obstructing smooth movement.
• If the lid feels like it’s shifting forward, it may not be seated properly in the hinge slots.

Re-seat the Scanner Lid (if removable)

• Some HP models allow the lid to be lifted off the hinges and reattached.
• Try gently lifting the lid vertically to see if it detaches, then reinsert it firmly into the hinge slots.
• Be cautious not to force it, if it doesn’t lift easily, it may not be designed to detach.

Check for Known Issues or Alerts

• Visit the HP Smart Tank 7602 Support Page to see if this is a known issue or if there are firmware updates that may help.

If the issue persists:

Since the lid seems loose and makes a snapping noise, this could indicate a mechanical defect. We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode)

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support