• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-12-2025 01:28 PM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer
Operating System: iOS

The scan feature of my printer is listed as unsupported. I’m not sure when this occurred. I believe if was after the last printer firmware upgraded. How do I resolve this?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-16-2025 11:27 AM

HP Recommended

Hi @Hub77,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding scanner listed as unsupported!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

As your HP OfficeJet Pro 9018 scanner is now listed as unsupported (likely after a firmware update), try these steps to fix it:

 

Restart Everything

Restart the Printer – Turn it off, unplug it for 1 minute, then restart.
Restart Your iPhone/iPad – A simple restart may resolve connection issues.
Restart Your Wi-Fi Router – Unplug it for 30 seconds, then turn it back on.

 

Check HP Smart App

Open HP Smart App on your iPhone/iPad.
Tap on your printer and check if the scan option is available.
If not, remove the printer from the HP Smart app and re-add it:

  • Tap Printers > Select your printer > Forget this printer.
  • Tap Add Printer and follow the setup process.

Reinstall the HP Smart App

Delete the HP Smart app from your iPhone/iPad.
Reinstall it from the App Store.
Open the app and set up your printer again.

 

Check Printer Firmware & iOS Compatibility

On the printer touchscreen, go to:

  • Setup > Printer Maintenance > Update Printer
  • Install any available updates.
  • Make sure your iPhone/iPad is updated to the latest iOS version.

 

 Use an Alternative Scanning Method

If the HP Smart app still won’t scan, try scanning using another method:
Use Apple’s Built-in Scanner in the Files App:

  • Open the Files app.
  • Tap the three dots (•••) > Scan Documents.
  • Save or share the scanned file.
  • Use AirPrint (if available): Some iOS devices may recognize the scanner via AirPrint.

 

Reset Printer to Factory Defaults

On the printer touchscreen, go to:

  • Setup > Printer Maintenance > Restore Defaults
  • Select Restore Factory Defaults and restart the printer.

This will reset all settings, so you’ll need to set up Wi-Fi and HP Smart again.

 

Try these steps and let me know if the issue is resolved! 😊

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
5 REPLIES 5

‎02-16-2025 11:27 AM

HP Recommended

Hi @Hub77,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding scanner listed as unsupported!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

As your HP OfficeJet Pro 9018 scanner is now listed as unsupported (likely after a firmware update), try these steps to fix it:

 

Restart Everything

Restart the Printer – Turn it off, unplug it for 1 minute, then restart.
Restart Your iPhone/iPad – A simple restart may resolve connection issues.
Restart Your Wi-Fi Router – Unplug it for 30 seconds, then turn it back on.

 

Check HP Smart App

Open HP Smart App on your iPhone/iPad.
Tap on your printer and check if the scan option is available.
If not, remove the printer from the HP Smart app and re-add it:

  • Tap Printers > Select your printer > Forget this printer.
  • Tap Add Printer and follow the setup process.

Reinstall the HP Smart App

Delete the HP Smart app from your iPhone/iPad.
Reinstall it from the App Store.
Open the app and set up your printer again.

 

Check Printer Firmware & iOS Compatibility

On the printer touchscreen, go to:

  • Setup > Printer Maintenance > Update Printer
  • Install any available updates.
  • Make sure your iPhone/iPad is updated to the latest iOS version.

 

 Use an Alternative Scanning Method

If the HP Smart app still won’t scan, try scanning using another method:
Use Apple’s Built-in Scanner in the Files App:

  • Open the Files app.
  • Tap the three dots (•••) > Scan Documents.
  • Save or share the scanned file.
  • Use AirPrint (if available): Some iOS devices may recognize the scanner via AirPrint.

 

Reset Printer to Factory Defaults

On the printer touchscreen, go to:

  • Setup > Printer Maintenance > Restore Defaults
  • Select Restore Factory Defaults and restart the printer.

This will reset all settings, so you’ll need to set up Wi-Fi and HP Smart again.

 

Try these steps and let me know if the issue is resolved! 😊

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-16-2025 11:39 AM

HP Recommended

Hi @Hub77,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding scanner listed as unsupported!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

As your HP OfficeJet Pro 9018 scanner is now listed as unsupported (likely after a firmware update), try these steps to fix it:

 

Restart Everything

Restart the Printer – Turn it off, unplug it for 1 minute, then restart.
Restart Your iPhone/iPad – A simple restart may resolve connection issues.
Restart Your Wi-Fi Router – Unplug it for 30 seconds, then turn it back on.

 

Check HP Smart App

Open HP Smart App on your iPhone/iPad.
Tap on your printer and check if the scan option is available.
If not, remove the printer from the HP Smart app and re-add it:

  • Tap Printers > Select your printer > Forget this printer.
  • Tap Add Printer and follow the setup process.

Reinstall the HP Smart App

Delete the HP Smart app from your iPhone/iPad.
Reinstall it from the App Store.
Open the app and set up your printer again.

 

Check Printer Firmware & iOS Compatibility

On the printer touchscreen, go to:

  • Setup > Printer Maintenance > Update Printer
  • Install any available updates.
  • Make sure your iPhone/iPad is updated to the latest iOS version.

 

 

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No

‎02-16-2025 11:39 AM

HP Recommended

 Use an Alternative Scanning Method

If the HP Smart app still won’t scan, try scanning using another method:
Use Apple’s Built-in Scanner in the Files App:

  • Open the Files app.
  • Tap the three dots (•••) > Scan Documents.
  • Save or share the scanned file.
  • Use AirPrint (if available): Some iOS devices may recognize the scanner via AirPrint.

 

Reset Printer to Factory Defaults

On the printer touchscreen, go to:

  • Setup > Printer Maintenance > Restore Defaults
  • Select Restore Factory Defaults and restart the printer.

This will reset all settings, so you’ll need to set up Wi-Fi and HP Smart again.

 

Try these steps and let me know if the issue is resolved! 😊

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No

‎02-28-2025 03:29 PM

HP Recommended

The scanner is available now. Thanks for the suggestions.

Was this reply helpful? Yes No

‎03-05-2025 01:37 PM

HP Recommended

Hi @Hub77,

 

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 

You're awesome, and I'm honored to have been your go-to guide today! 

 

Stay fantastic, and have an amazing day ahead! 

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.