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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
scanjet 6520
Microsoft Windows 10 (64-bit)

The router is set for DHCP. 

According to the router, the scanner get an IP address ( no scanner with it off, scanner +IP address (192.168.1.99) + says "connected "

The panel on the printer also says "connected " and  gives the same IP address (192.168.1.99) 

windows10 cant find it ("no scanner attached ") and xsane/lubuntu says "no connected device"  by any protocol  wirth setting the correct IP address 

 

 

Networking stuff 

~$ sudo nmap -sS -P0 192.168.1.99

Starting Nmap 7.60 ( https://nmap.org ) at 2018-12-11 17:38 GMT
Nmap done: 1 IP address (0 hosts up) scanned in 0.52 seconds
~$

~$ ping 192.168.1.99
PING 192.168.1.99 (192.168.1.99) 56(84) bytes of data.
From 192.168.1.83 icmp_seq=1 Destination Host Unreachable
From 192.168.1.83 icmp_seq=2 Destination Host Unreachable
From 192.168.1.83 icmp_seq=3 Destination Host Unreachable

 

So its getting anIP address from the router,

the event log from the router 

7:27:49, 11 Dec. (7206445.440000) Lease for IP 192.168.1.99 renewed by host scanner (MAC d8:9d:67:01:d6:ac). Lease duration: 1440 min 17:27:49, 11 Dec. (7206445.440000) Device connected: Hostname: scanner IP: 192.168.1.99 MAC: d8:9d:67:01:d6:ac Lease time: 1440 min. Link rate: 52.0 Mbps

 

but  not available from the rest of the LAN 

 

Its not a windows or linu thing - its affecting both . 

Whats the fix ? 

 

 

 

 

1 REPLY 1
HP Recommended

and ive now download the latest version of hplip and executed

./hplip-3.18.12.run and it detects  the printer/scanner at the correct IP address. 

 

But when i unplug the USB and go through the wireless setup (hp-setup 192.168.1.99)  , it says it cant find it .

 

So the printer is getting an IP address from the router . But not communicating with the rest of the network.

 

how do fix this?

telnet?

serial connection ?

something else?

 

 

 

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