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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-13-2022 07:44 AM

HP Recommended
Operating System: Microsoft Windows 11

My mulit-function HP LaserJet 1536dnf MFP "printer" works fine since installing Windows 11 Home but my scanner does not. I have uninstalled and reinstalled the entire software package several times which eats up a lot of time.  After doing so, I am able to use the scanner successfully one time only.  On subsequent attempts I receive a pop message saying "scanner not found".  

 

If any of you know know how to fix this I would greatly appreciate your perspective.  Thank you.

Category:
7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-13-2022 07:58 AM

HP Recommended

@NRH0804sr 

Hello,

Please Update the firmware on your HP printer.


Please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

  1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
  2. Type services.msc and OK. The Services (local) window opens.
  3. Double-click on Windows Image Acquisition, then click on the Log On tab.
  4. Check Local System Account and Allow the service to interact with the office.
  5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Shell Hardware Detection exist in the first window.
  6. Click on the General tab, and restart the service by clicking on Stop, then Start.
  7. Close the Services window.
  8. Try to scan.

 

If the Shell hardware detection dependency does not exist, please add it as follows:

  1. Simultaneously press the Windows flag and the R key. The Run window opens.
  2. Type regedit, then OK. The registry editor opens.
  3. Expand HKEY_LOCAL_MACHINE, then SYSTEM, CurrentControlSet, Services and select StiSvc.
  4. In the right pane double click on Depend on service.
  5. You will find RpcSs, just add ShellHWDetection underneath, then click on Enter and OK.
  6. Close the registry editor.
  7. Restart the computer.
  8. Try to scan.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

3 people found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎02-13-2022 07:58 AM

HP Recommended

@NRH0804sr 

Hello,

Please Update the firmware on your HP printer.


Please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

  1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
  2. Type services.msc and OK. The Services (local) window opens.
  3. Double-click on Windows Image Acquisition, then click on the Log On tab.
  4. Check Local System Account and Allow the service to interact with the office.
  5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Shell Hardware Detection exist in the first window.
  6. Click on the General tab, and restart the service by clicking on Stop, then Start.
  7. Close the Services window.
  8. Try to scan.

 

If the Shell hardware detection dependency does not exist, please add it as follows:

  1. Simultaneously press the Windows flag and the R key. The Run window opens.
  2. Type regedit, then OK. The registry editor opens.
  3. Expand HKEY_LOCAL_MACHINE, then SYSTEM, CurrentControlSet, Services and select StiSvc.
  4. In the right pane double click on Depend on service.
  5. You will find RpcSs, just add ShellHWDetection underneath, then click on Enter and OK.
  6. Close the registry editor.
  7. Restart the computer.
  8. Try to scan.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

3 people found this reply helpful
Was this reply helpful? Yes No

‎02-13-2022 08:30 AM

HP Recommended

Mans,

 

Your expert advice worked perfectly.  Thank you for assisting with this and for the very prompt reply!

Was this reply helpful? Yes No

‎02-13-2022 08:38 AM

HP Recommended

@NRH0804sr 

Thanks for your return,

 

I welcome you to the English HP community support.
Congratulations!:SocialCare:

If my previous answer was favorable to you, thank you to close the subject by clicking on 'Accepted as solution' at the bottom of the previous message.

 

Do not hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
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