Scanner not scanning the whole page

[NiteshRR]

Scanner is not scanning bottom last 1.5 cm portion so I always get incomplete scans. I think its because the scan head is stopping 1.5 cm before the end of the scanning glass and then returning back.
Below is the link for video of this behavior:

https://drive.google.com/file/d/1pPGWqHDW1D6wg1CtOuiNOVcr5njMClsC/view?usp=sharing

Please let me know what could be the issue and solution.

[Dragon-Fur]

@NiteshRR 

Is your paper size within the maximum scan size supported by the printer?

Printer Specifications for HP DeskJet 1110, 2130 Printers

Scanning specifications

The scanning specifications are for HP Deskjet 2130, 2132, 2134, 2136, Deskjet Ink Advantage 2134, 2135, 2136, and 2138 All-in-One printers. The following specifications provide information that can help you understand the printer's scanning capability.

• Bit depth: 24-bit color, 8-bit grayscale (256 levels of gray)
• Color: 24-bit color, 8-bit grayscale (256 levels of gray)
• Maximum scan size from scanner glass: 21.6 x 29.7 cm (8.5 x 11.7 in)
• Output: Black and white or color
• Scan resolution: 1200 x 1200 pixels per in (ppi) optical
• Scan speeds: various speeds according to the complexity of the document
• Twain compliance: Twain-compliant interface (Windows only)

=================================================================

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

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NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet Ink Advantage 2130 All-in-One Printer series 

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[NiteshRR]

Yes, my paper size is A4 (8.27 x 11.69 in) which fits on the glass perfectly.

Did you find the video normal? I mean, is that the maximum length the scan head moves?

[Dragon-Fur · Accepted solution]

@NiteshRR 

I cannot judge the video in the way you intend.  

It is apparent from your description that the scan should be able to capture the document / paper size.

The size of the scan, that is, how much of the item on the glass is captured is determined by the software used to submit the scan to the printer.

Example,

HP Scan > PDF (document) Scan > Page Size set to "Detect Content" OR select size of page

9025_HP_Scan_Menu_PDF_1

Example

HP Smart for Windows > Scan Preset = Document > Page Size = As selected from the drop-down list

HP_Smart_W10_Scan_Document_Screen_1

NOTE:  For the purposes of the examples, PDF (documents) and Photo (Images) are similarly set up for the scan process.

References

Full Feature Software / HP Scan

HP DeskJet 2130 series Print and Scan Driver and Accessories

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

• Print: Send a print job to your printer.
• Email: Send an email message or attachments.
• Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 How to Scan (Windows)

 Print Driver Settings Guide (Windows)

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We are a world community of volunteers dedicated to supporting HP technology

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[NiteshRR]

I'm so embarrassed right now.. The page size was set to Letter (8.5x11).

Thanks a ton @dragon-fur

[Dragon-Fur]

@NiteshRR 

You are welcome.

It is not an uncommon mistake.  Smiling.

Happy Scanning.

Stay Safe.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to show appreciation for the help.

Answered? Click "Accept as Solution" to help others find a solution.