Scanner not working

[goboy]

For a while now my printer has not been scanning to my computer.  I do the Doctor scan and it says there is a problem with the driver and to unplug the printer, plug it back in and restart the computer.  It still never works.  I have tried to update drivers.  I can't get it to work.  I even did a factory reset. No luck. 

I saw another post about removing the device/software from the computer, but even that gave me an error message.  I need my scanner.  Please help someone. Interestingly enough the warranty just ended about when this happened. 

[Mans · Accepted solution]

@goboy 

Hello,

In order to palliate this incident, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then press Enter key. The Programs and Features window opens.
4. Click the right mouse button on HP OfficeJet Pro 6970 series Basic Device Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP OfficeJet Pro 6970 series folder in the way:

• C: \Program Files\HP
• C:\Program Files (x86)\HP
• C:\ProgramData\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64
• C:\Windows\System32\spool\drivers\W32X86

NOTE: If the file refuses this action do as follows:

1. On the keyboard, tap the Windows and X keys simultaneously.
2. Click Windows PowerShell (Admin), and then Yes.
3. Type net stop spooler, then press Enter.
4. Rename the file.
5. Type net start spooler, then tap Enter.

5. Launch a new the printer installation with the HP OfficeJet Pro 6970 series Full Drivers and Software.

6. Try to scan and print.

In case of need, do no hesitate to contact us.

Best regards,

[goboy]

Thank you.  That resolved the issue.  So grateful.