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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I am confused that one of the newest products of hp doesn't work. I replaced my brother 9460cdn with hp Laserjet pro mfp 4102fdw. printing works but scanning is impossible. how can i repair it?

 

i am literally surprised that such a new product doesnt work on windows 11. maybe i did something wrong? this thread sound like never ending story: HP scanner not working after installing Windows 11 - HP Support Community - 8226758

 

on windows 10 x64 everything is perfect. I am just afraid of Oct 2025

1 REPLY 1
HP Recommended

Hello @telarb,
Welcome to the HP Support Community!

 

Here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
    Disconnect the printer from the system before uninstalling. Deactivate WLAN and disconnect USB.
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP Universal Scan - Full Feature Software and Driver 
    right-click on the exe and save to download folder
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: Full_Webpack-51.10.6089-SJ0001_Full_Webpack.exe (411.2 MB)
  7. The installation was completed successfully, now you must ...
  8. Restart the System again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps.

Kind Regards
Andr-1611

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