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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 11

I have had my printer for a year no problem scanning until now.  

takes in paper from glass and feeder seems like its scanning but either finishes with a blank page or sends message trouble with scanner go to help for printer

I have cleaned the rollers with the autoclean function i.e. x button 3 times and colour button 7 to no avail also switched off printer and back on

this problem has been happening intermittently for a while now this is the longest its down been trying for an hour now

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