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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-24-2023 04:56 AM

HP Recommended

Good luck to us all!  I've never gone on a help site before.  It's comforting to know others are having the same issue and it's not just something I'm doing wrong.  Fingers crossed that there will be a solution.  I can't download the HP driver.  

hair pulling b.jpg

 

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‎10-26-2023 06:09 AM - edited ‎10-26-2023 06:10 AM

HP Recommended

GOOD NEWS!!  I've just installed the latest Mac OS Sonoma update (14.1), scanned for printers, it found my HP x476dw, and I can print!

I'm so happy I could cry!

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‎10-26-2023 07:14 AM

HP Recommended

That is great news!   Can you now scan, too?

Kind regards,
Mike

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‎10-26-2023 07:18 AM

HP Recommended

I wasn't sure, so I tried it - YES, YES I CAN!!!!!! I can SCAN!

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‎10-26-2023 11:56 AM

HP Recommended

I've just installed the latest Mac OS update (14.1), scanned for printers, but the problem isn't solved.

HP easy scan for HP inkjet pro 6960 gives still different pages i.s.o. 1 correct page.

Different blanks pages.

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‎10-26-2023 12:51 PM

HP Recommended

I have also downloaded Sonoma 14.1 and it has not solved my scanning problem.  My HP OfficeJet Pro 6978 will print but will not scan.

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‎10-26-2023 01:17 PM

HP Recommended

Great news for you!         Unfortunately, 14.1 did not help me for scanning.
Best wishes,
Mike

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‎10-27-2023 05:52 AM

HP Recommended

SAME PROBLEM DESPITE SONOMA 14.1

 

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‎10-27-2023 06:44 PM

HP Recommended

Hi @freddy_teughels,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP easy scan for HP inkjet pro 6960. Not to worry I will help you to get a resolution to resolve the issue.

 

Software and drivers for HP OfficeJet Pro 6960 All-in-One Printer series 

The latest OS is Detected operating system: macOS 13 Choose a different OS

 

This needs one-on-one interaction hence  I'm sending a private message to assist you with the next action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 


A_Gayathri
HP Support Community Administrator.
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‎10-27-2023 06:49 PM

HP Recommended

Hello, can you also reach out to me via private message if the solution is individualized? 

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