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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP OfficeJet Pro 8730 All-in-One Printer

Since update to Mac OS Sonoma 14.0 my scanner is not working. When wil HP update there drivers.

HP Smart for Desktop is useless.

75 REPLIES 75
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MacOS Sonoma 14.0 does not communicate with my OfficeJet Pro 8730 All-in-One Scanner.  When will new drivers be available???  URGENT__ Help needed now!!

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I have the same problem with an HP PageWide Pro 477dw MFP.

I've also seen on other forums that Canon printer/scanners have the same issue.

HP, please provide a fix.

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Hello Jvhulten,

Same problem with my HP Officejet Pro 9010 Vs OS Sonoma.

You have to reinstall the driver but still no scan allowed.

To use scan I should now open "Preview" then go to the top menu and select "File" and choose import from your printer device name. You will normally access to the same widows you had before for the scan mode.

No news from Apple when this problem will be solved... unless you want to cancel your update meaning going back to the original laptop/computer OS software.

Regarding HP it seems to get any advice you have to pay. 

Hope it will help you

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SO FRUSTRATING!!  I installed Sonoma to fix an email problem (Apple's advice--the email now seems to be working) BUT I don't know what to do about the printer!!!!  

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I"m having the same issue with HP 477DW

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I am having the same issue after updating, my 6950 wont scan. Please help HP!!

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Same here, I have a HP OfficeJet Pro X476dw MPF. 

 

Annoying! I need to print!

 

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I am not sure if this was always there or not, but it now shows up when the image capture opens under shared

Screenshot 2023-10-23 at 11.28.03.png

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It does appear under shared, but even attempting to scan from there produces a "Scanner reported an error.   An error occurred while communicating with the scanner."

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