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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-06-2023 12:45 AM

HP Recommended
Product: HP OfficeJet Pro 8730 All-in-One Printer

Since update to Mac OS Sonoma 14.0 my scanner is not working. When wil HP update there drivers.

HP Smart for Desktop is useless.

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53 people had the same question
75 REPLIES 75

‎10-10-2023 02:12 AM

HP Recommended

MacOS Sonoma 14.0 does not communicate with my OfficeJet Pro 8730 All-in-One Scanner.  When will new drivers be available???  URGENT__ Help needed now!!

2 people found this reply helpful
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‎10-11-2023 01:17 AM

HP Recommended

I have the same problem with an HP PageWide Pro 477dw MFP.

I've also seen on other forums that Canon printer/scanners have the same issue.

HP, please provide a fix.

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‎10-13-2023 06:31 AM

HP Recommended

Hello Jvhulten,

Same problem with my HP Officejet Pro 9010 Vs OS Sonoma.

You have to reinstall the driver but still no scan allowed.

To use scan I should now open "Preview" then go to the top menu and select "File" and choose import from your printer device name. You will normally access to the same widows you had before for the scan mode.

No news from Apple when this problem will be solved... unless you want to cancel your update meaning going back to the original laptop/computer OS software.

Regarding HP it seems to get any advice you have to pay. 

Hope it will help you

3 people found this reply helpful
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‎10-14-2023 01:22 AM

HP Recommended

SO FRUSTRATING!!  I installed Sonoma to fix an email problem (Apple's advice--the email now seems to be working) BUT I don't know what to do about the printer!!!!  

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‎10-18-2023 08:49 AM - edited ‎10-18-2023 08:51 AM

HP Recommended

I"m having the same issue with HP 477DW

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‎10-18-2023 09:25 PM

HP Recommended

I am having the same issue after updating, my 6950 wont scan. Please help HP!!

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‎10-19-2023 03:44 AM

HP Recommended

Same here, I have a HP OfficeJet Pro X476dw MPF. 

 

Annoying! I need to print!

 

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‎10-23-2023 04:28 AM

HP Recommended

I am not sure if this was always there or not, but it now shows up when the image capture opens under shared

Screenshot 2023-10-23 at 11.28.03.png

 

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‎10-23-2023 05:46 AM

HP Recommended

It does appear under shared, but even attempting to scan from there produces a "Scanner reported an error.   An error occurred while communicating with the scanner."

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