Scanner says the username or password is incorrect. I’m not sure where to reset them.

[Gary_47]

I’ve gone over every thing I can with the touch screen on the 8620. This has worked fine for over a year until now. Thanks in advance!

[Dragon-Fur · Accepted solution]

@Gary_47 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

This printer supports digital send.

Use the Embedded Web Server (EWS) to check / update / test your Scan to Email profiles.

Reference

User Guide

Page 16

If your email supports Two-Step verification,

The printer does not support this feature.

Log into your email provider

Set the Security settings:

If using Two-Step verification, be sure to set / use the Apps Password

If not using Two-Step verification, set "Less Secure"  (See NOTE)

NOTE::  Your email provider might shut off "Less Secure" if it is not being used.  Log in and check - if necessary, re-enable the option.

Example - EWS > Scan > Scan to Email

EWS_8740_Scan-to-Email_Setup_7B

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet Pro 8620 e-All-in-One Printer series 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"