Scanner scans but wont save to file, after scan selection to save file grayed out.

[Steve272727]

I have gone through a ton of stuff deleted all drivers and all folders print drivers etc from a HP expert post I found. Reinstalled all software same result. Scanner scans document then nothing, save is grayed out. my choices are Back, Save, Exit.  here is a screen shot of it If it lets me post one it will be below.

[Steve272727]

I have tried to select a different save file location and that did nothing same result.

[Steve272727 · Accepted solution]

Had to use the HP app and it worked unbelievable that they would force this on you with no notice not happy about that but happy to have it working I guess.