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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-11-2023 07:31 PM

HP Recommended
Product: HP LaserJet Pro MFP M29w Printer
Operating System: Microsoft Windows 10 (64-bit)

I have gone through a ton of stuff deleted all drivers and all folders print drivers etc from a HP expert post I found. Reinstalled all software same result. Scanner scans document then nothing, save is grayed out. my choices are Back, Save, Exit.  here is a screen shot of it If it lets me post one it will be below.

Steve272727_0-1686533391425.png

 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-11-2023 07:43 PM

HP Recommended

Had to use the HP app and it worked unbelievable that they would force this on you with no notice not happy about that but happy to have it working I guess.

View solution in original post

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2 REPLIES 2

‎06-11-2023 07:34 PM

HP Recommended

I have tried to select a different save file location and that did nothing same result.

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‎06-11-2023 07:43 PM

HP Recommended

Had to use the HP app and it worked unbelievable that they would force this on you with no notice not happy about that but happy to have it working I guess.

Was this reply helpful? Yes No
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