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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-03-2018 08:33 AM

HP Recommended
Product: Deskjet 2640 Ink Advantage
Operating System: Mac OS X 10.6 Snow Leopard

Basically my scanner suddenly stopped scanning colors and will only scanned any photo as B&W

The software I am using on my Mac OS 10.6.8 is "HP Scan 4.3.10 (152)"

I searched all tips and found no mention of such an issue.  

Please advise me how to fix it.  I am in the middle of creating an album and need to scan lots of photos.

1 person had the same question
6 REPLIES 6

‎12-05-2018 06:28 AM - edited ‎12-05-2018 06:29 AM

HP Recommended

@MGolan

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

Adjusting the scan settings may resolve the issue, let's use HP Easy Scan application and adjust color settings.

1.) Download and install HP Easy Scan from here.

2.) Open HP Easy Scan.

3.) Click Presets and select Edit Settings.

 

4.) Click Type and select Picture, then click Mode and select Color.

 

5.) Click Done and then click Scan.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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‎12-06-2018 01:44 AM

HP Recommended

Thanks.

I am not at home at the moment.

Will report back next week after I implement these instructions.

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‎12-06-2018 08:48 AM

HP Recommended

@MGolan

 

You are welcome!

Sure, try those steps at your convenience.

Keep me posted!

Senan6806


I am an HP Employee

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‎01-16-2019 03:44 PM

HP Recommended
 

My scanner  stopped scanning colors and will only scanned any photo as B&W

The software I am using on my Mac OS 10.6.8 is "HP Scan 4.3.10 (152)" 

HP Support Agent gave me instructions but I could not follow them

1.) Download and install HP Easy Scan from here.--Not possible to download into this version of OS and it cannot be upgraded.

2.) Open HP Easy Scan.

3.) Click Presets and select Edit Settings.

 Any other fixing tips? It really happened overnight.  One day it was ok and the other day it stopped scanning in color
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‎01-16-2019 03:49 PM

HP Recommended

Thread unlocked.

I work on behalf of HP.
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‎01-16-2019 03:55 PM

HP Recommended

What does it mean, Thread unlocked?

Does not seem like a solution. 

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