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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Deskjet 2640 Ink Advantage
Mac OS X 10.6 Snow Leopard

Basically my scanner suddenly stopped scanning colors and will only scanned any photo as B&W

The software I am using on my Mac OS 10.6.8 is "HP Scan 4.3.10 (152)"

I searched all tips and found no mention of such an issue.  

Please advise me how to fix it.  I am in the middle of creating an album and need to scan lots of photos.

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