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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-01-2021 12:14 PM

HP Recommended
Product: HP Deskjet Ink Advantage 2545 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Hello. I've got HP Deskjet Ink Advantage 2545 All-in-One and I was using it for a while now. Untill some time ago the scanning carriage got stuck (as shown in picture). I was trying to reset the printer using the power and cancel button and it worked but only for a couple of scans. The scanning carriage always returns to this position. 

Did anyone else faced this problem? Scanner stuckScanner stuck

Category:
1 person had the same question
2 REPLIES 2

‎09-01-2021 12:51 PM

HP Recommended

Hello @GeorgeTim ,
Welcome to the HP Support Community!

 

Try this solution here.

 

Is the printer still under warranty?

 

Hope this helps! Keep me posted.
Andreas

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‎09-05-2021 09:43 AM - edited ‎09-05-2021 01:46 PM

HP Recommended

Hello, Andr-1611)
Thank you for you message, but unfortunately if didnt work. 
Resseting didnt change a thing. I also tried to update firmware using "HP printer update". But it just says that the update fails.

 

Warranty has expired too(

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