Scanner will not scan from glass...ADF only

[KrazyToad]

@dena52

Welcome to HP Community

I have gone through your Post and would like to help

Please perform a printer reset and upgrade the printer firmware

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

You ca refer to this Link: https://support.hp.com/in-en/document/c02919168 for Firmware update

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[wizster]

This problem isn't unique to Apple software. The same problem exists in Windows 10. The HP Scan software does not even have an option to scan from platen. It will only use the auto-feeder. None of the previous suggestions of resetting, etc work to fix this problem. It is simply a lack of functionality in the software.

The only work around is to scan to a usb stick (inserted into the printer), as the menu on the printer does allow scans from the platen.

How pathetic.

[KrazyToad]

@dena52

I suggest we perform a Semi Full Reset

I have sent the instructions to your Inbox

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you