Scanner will not scan

[RuthA4021]

Electricity recently was off.  After that, printer prints VERY SLOW.  One line at a time.  Scanner will not connect to wireless desktop.  Recently updated software.

[A_Gayathri]

Hi @RuthA4021 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a power outage and recent software update may have affected the settings or performance of your HP OfficeJet Pro 8135e printer. The issues you're experiencing — slow printing and scanner not connecting wirelessly — could be due to several factors such as a miscommunication between the printer and network, corrupted software, or outdated drivers.

Here’s what you can try to resolve the issues:

1. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds, then plug it back in and turn it on.
• This can help reset internal components affected by the power outage.

2. Check the Wireless Connection

• Ensure the printer is connected to the same Wi-Fi network as your desktop.
• Use the printer's control panel to confirm that it's properly connected to the Wi-Fi. If necessary, go to the Network Settings on the printer and re-enter the Wi-Fi credentials.

3. Reinstall or Update HP Smart App HP printer setup (HP Smart app)

• Since you recently updated the software, it might be beneficial to uninstall the HP Smart app and reinstall it to ensure that no files are corrupted.
• Check for any pending updates for the app on your desktop.

4. Check for Driver and Firmware Updates Update the firmware on an HP printer

• Visit the HP Support page and search for the latest drivers and firmware for your HP OfficeJet Pro 8135e.
• Download and install any available updates to ensure compatibility with recent OS and app updates.

5. Run HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool from HP’s website. This tool can automatically detect and fix common scanning and printing problems.

6. Perform a Printer Hard Reset

• On the printer, perform a hard reset: Press and hold the Power button for 10-15 seconds until the printer powers off. Turn it back on and check if the issue persists.

7. Check Print Settings

• Slow printing can sometimes result from the print quality settings. Go to Printer Preferences on your desktop and check if the print quality is set to "Best" or "High" – changing it to "Normal" or "Draft" may speed up printing.

8. Network Reset

• If your scanner is still not connecting wirelessly, you might want to reset the network settings on the printer and set up the connection again:
  • Go to the Network Settings on the printer control panel.
  • Select Restore Network Defaults and reconnect to your Wi-Fi.

Additional Troubleshooting for Slow Printing:

• Try printing a test page to check if the slowness occurs with all types of documents or just specific ones.
• Disable duplex printing (double-sided) if enabled, as it may slow down the process.
• Ensure there are no pending jobs in the print queue by clearing the print queue from your desktop.

Refer to this document: HP OfficeJet Pro 8135e All-in-One Printer User manual 

How to scan with an HP printer | HP® Support
HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @RuthA4021 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a power outage and a recent software update may have affected the settings or performance of your HP OfficeJet Pro 8135e printer. The issues you're experiencing — slow printing and scanner not connecting wirelessly — could be due to several factors such as a miscommunication between the printer and network, corrupted software, or outdated drivers.

Here’s what you can try to resolve the issues:

1. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds, then plug it back in and turn it on.
• This can help reset internal components affected by the power outage.

2. Check the Wireless Connection

• Ensure the printer is connected to the same Wi-Fi network as your desktop.
• Use the printer's control panel to confirm that it's properly connected to the Wi-Fi. If necessary, go to the Network Settings on the printer and re-enter the Wi-Fi credentials.

3. Reinstall or Update HP Smart App HP printer setup (HP Smart app)

• Since you recently updated the software, it might be beneficial to uninstall the HP Smart app and reinstall it to ensure that no files are corrupted.
• Check for any pending updates for the app on your desktop.

4. Check for Driver and Firmware Updates Update the firmware on an HP printer

• Visit the HP Support page and search for the latest drivers and firmware for your HP OfficeJet Pro 8135e.
• Download and install any available updates to ensure compatibility with recent OS and app updates.

5. Run HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool from HP’s website. This tool can automatically detect and fix common scanning and printing problems.

6. Perform a Printer Hard Reset

• On the printer, perform a hard reset: Press and hold the Power button for 10-15 seconds until the printer powers off. Turn it back on and check if the issue persists.

7. Check Print Settings

• Slow printing can sometimes result from the print quality settings. Go to Printer Preferences on your desktop and check if the print quality is set to "Best" or "High" – changing it to "Normal" or "Draft" may speed up printing.

8. Network Reset

• If your scanner is still not connecting wirelessly, you might want to reset the network settings on the printer and set up the connection again:
  • Go to the Network Settings on the printer control panel.
  • Select Restore Network Defaults and reconnect to your Wi-Fi.

Additional Troubleshooting for Slow Printing:

• Try printing a test page to check if the slowness occurs with all types of documents or just specific ones.
• Disable duplex printing (double-sided) if enabled, as it may slow down the process.
• Ensure there are no pending jobs in the print queue by clearing the print queue from your desktop.

Refer to this document: HP OfficeJet Pro 8135e All-in-One Printer User manual 

How to scan with an HP printer | HP® Support
HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.