Scanner won't pull paper from the feeder

[MFPDX]

My HP OfficeJet Pro 8028 will pull paper from the feeder when copying but not when scanning.  This means I can ONLY scan single sided (one page) docs, which is not helpful.  I didn't see an answer when someone else asked this question, but how can I get it to work?

[sandytechy20]

@MFPDX

Welcome to the HP support community.

Are you getting any error message while scanning?

Meanwhile:- 

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Repairatrooper]

You need to check the scan settings in the software and make sure that you have source set as document feeder if loaded. If it works for copy then we know the hardware is good and in most cases it will be a setting issue.