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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-10-2017 01:09 PM

HP Recommended
Product: HP All-In-One 1300 series
Operating System: Mac OS X 10.11 El Capitan

Recently changed the black cartridge,  didn't work at first, but tured it off for a few days and printer started working, but scanner won't work. Utility status shows Idle.  Deledted the printer on Printer& scanner and created a new one, but still won't work.

2 people had the same question
1 REPLY 1

‎11-12-2017 09:37 AM

HP Recommended

@Emma24

 

Welcome to the HP Forums. I would be happy to help you with your HP PSC 1300 series Printer. I understand that you are unable to scan and you have already done some preliminary troubleshooting.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • If you are unable to scan from printer control panel, follow the below steps to fix the issue.
  • Uninstall the printer software again.
  • Install the latest print driver for Sierra.
  • Restart the Mac.
  • Make sure Scan to Computer is enabled.
  • Run Apple Software Update.

Click here and refer the document to perform the above steps.

 

Let me know how it goes.

Cheers .

Sandytechy20
I am an HP Employee

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