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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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KristynV
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Scanning Book on HPEnvy6055 Getting Error "Scanner is Busy"

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HP ENVY 6055

Hello All,

 

I was hoping to scan the pages of a book on the flatbed scanner of the HP ENVY 6000, but get a "scanner is busy" error message any time that the lid is not completely closed. I of course cannot close the lid completely with a book. Is there a way to work around this?

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KristynV
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Figured it out! I just pressed the button that senses the lid is down to trick it into thinking that the lid was closed. 

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KristynV
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Figured it out! I just pressed the button that senses the lid is down to trick it into thinking that the lid was closed. 

View solution in original post

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MatheusH
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We are glad that you managed to solve the problem;)

 

Thank you for describing the procedure performed. Thus, you will be helping other users who have the same
question.

 

Matheus.H

I work on behalf of HP.
HP Support Community Moderator
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Sharpe73
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I had the same issue and finally figured out this solution, but is this really the only way to scan anything thicker than a sheet of paper? Is there a way to disable this sensor button so that magazines/book pages can be scanned? Especially for this current time of working and home schooling, this seems like a major issue. Hacking and fooling the printer shouldn’t be the fix...

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WendyWheelz
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Hello, it would be helpful to know which button senses the lid is closed. I’m not seeing any such button on my Envy. Thanks. 

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Sharpe73
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The white button (photo attached and circled)  near the side has to be pushed down for the scanner to function. Unfortunately the plastic piece on the top lid that presses it down is too short, so only items as thin as a piece of paper allows it to work. The only work around that I could find is find something that permanently depresses that button so the scanner always thinks the lid is closed.

 

Scanner function buttonScanner function button

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