Scanning, HP3052A, Windows 7 (32)

[Paul1145]

It appears that the scanning piece of the driver (j611g) no longer downloads. There is no longer an HPscan.exe executable. When I press the scan option on the printer, the message says that the scan software is not loaded on the computer. After a dozen downloads, I gave up. The HPPSDR (print scan doctor) implied the same, that the driver is not present and directs me to the same driver I've been downloading, to no avail. What am I missing?

[Betty0610]

@Paul1145

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Paul1145]

Thank you for your response. After following your instructions, I now receive an error when attempting to Add Printer in the Devices and Printers window: "Windows cannot locate a suitable printer driver. Contact your administrator bla. bla. bla"

It appears that ALL support for this printer has been dropped, not just to Web printing option. HP has let me down for the last time. I need a printer but next purchase will be Epson. 

Thank you again.

[Betty0610]

You're most welcome. This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

Thanks!

[Paul1145 · Accepted solution]

I discarded my HP printer (could find a driver that would even allow me to print, let alone scan). I purchased an Epson Workforce printer am, as of now at least, I am happy with it. Thank you for all your help.