• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8028e All-in-One Printer
Microsoft Windows 11

Scanning light is constantly flashing. This is a replacement printer. I've followed directions of unconnecting from the wall - waiting and plugging back in.  Didn't work.  Any other suggestions?

3 REPLIES 3
HP Recommended

Hello, 

 

Try the below steps..

  1. While the printer is ON, unplug the power cord from back of the printer.
  2. Ensure the scanner lid is closed and not open.
  3. Wait for 30 seconds.
  4. Now plug in the power cord to back of the printer and other end directly to wall socket ( bypass surge protector or extension )
  5. Once the printer is in ideal state, Open the Scan lid. Check if the scan carriage is lit and moving across the flat bed or stuck.
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
HP Recommended

I followed your instructions  - unplug, wait 30 seconds, etc.  When i pick up the lid to my printer - the scanner light is still flashing in the small section of glass at the top of  the printer bed.  I will then move to the large section of glass and stop flashing.  When I close the lid it reverts back to the top section of glass and starts flashing.

 

Any other suggestions?

HP Recommended

Hello,

Thank you for providing the details 

It is a normal behaviour. You don't have to worry Unless there is an issue while making a photocopy or scanning. 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.