Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Every time I copy aor scan a document a thin black line appears from top to bottom. I have tried cleaning the glass to no avail. I have also tried the scan doctor, which wasn't any help either
Even a speck of dirt / debris can cause ugly line to be traced onto the copy / scan.
Use a flashlight (torch in the UK):
Shine the light at an angle along the glass.
Clean, clean, clean.
Use a tiny brush to sweep all along the edges of the glass.
Improving Scan Quality
Resolving Copy Problems
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Thank you for your help, I have tried every thing that you suggested to no avail. Would it be possible to send you an example of my issue?
You are welcome.
The known solutions (HP documents) generally include what is available.
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Save your image to your computer as a .jpg file.
Open your new post (or edit you existing post for Edit)
Add your content.
Click the Camera at the top of the little post editor > Find and add your saved image file.
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Thank you for your prompt response. Please find picture attached. The thin dark line is more prominent on the hard copy.
If the line is only on the one document / image result,
Perhaps the shadow is the edge of the image / document being scanned.
Sorry, I don't know.
Thanks for you efforts and stay safe too!
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